Celebrating Success
Key Takeaways from Our Latest Customer Feedback Survey
The survey was conducted in June and July 2024 and aimed to assess different aspects of our services, customer support, and overall experience. We asked questions ranging from how we are meeting expectations, our reliability and how we are helping our clients achieve their goals.
We received responses from 30% of our client contacts, which provided us with a comprehensive view of their opinions and suggestions. Thank you to everyone who took the time to share their thoughts!
Overall Satisfaction
We are delighted to report that we achieved a Net Promoter Score of 75 - creators of NPS (Bain & Company) suggest that scores above 50 are ‘excellent’ and above 80 ‘world class’. With no detractors, all respondents would recommend Third Sector Design to a friend. We think that is a pretty great result!
Key Findings
A significant number of respondents strongly agreed that we do what we say we’re going to do, we help them achieve their goals and we can be relied upon.
“Overall our experience with 3SD has been overwhelmingly positive. They have helped us meet almost all of our initial requirements and we trust them to help us to further improve and maintain our database into the future.”
While we are thrilled with the positive feedback, we also recognise the areas where we can improve. A portion of our customers provided constructive criticism, mainly related to timeliness and value for money. We value this feedback and are already working on plans to address these concerns.
Thank You for Your Feedback!
We are incredibly grateful to everyone who participated in our survey. Your feedback is invaluable, guiding us on how to improve and provide an even better service, and your input plays a key role in shaping the future of Third Sector Design.
We have also made contributions to our clients’ chosen charities with funds allocated by the number of responses received.
We look forward to continuing this journey and sharing more updates on the improvements we’re making. Our clients’ satisfaction is a top priority and we are here to listen. If you have any additional comments or suggestions, please don't hesitate to contact us.
